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GET TO KNOW OUR STUDIO

Answers to FAQs


 

I'm new to the studio. 
How do I get started? 

The best and most personalized way to acclimate yourself to our studio equipment and other offerings is through a private training session.  Each private session is tailored to your exact needs, goals and pace, and may be focused on reformer, rebounder, mat work or any combination.  It allows us to get to know your needs and offer modifications that you may bring to group classes.  Because we feel so strongly about the benefits of one-on-one coaching, we offer a new student intro package of two private training sessions for $129, open to any guest who has not yet taken private lessons with us. 

 

If you are in good condition and prefer to jump right into group classes, our Foundations classes are the place to start.  We strongly recommend a minimum of five Reformer Foundations classes (or instructor approval) before guests new to reformer move into our mixed level group Reformer classes, which assume some experience,  knowledge of the exercises and safety protocols.

I forgot my mat, socks or yoga pants.

You can borrow a mat free of charge for yoga and all mat classes.

 

Our boutique stocks brands including alo yoga and Beyond Yoga for leggings, as well as grippy socks. We usually have loaner socks you may use if you don't want to purchase a new pair.

How often should I take a reformer class?

We recommend two to three sessions per week.  Many find three sessions per week is when they started to be able to feel and see dramatic changes in their body. Once a week can be a good place to start and/or use Pilates as cross training to strengthen your alignment and enhance performance in other forms of fitness. More than frequency, consistency is the key!

What is the benefit of a private training session vs. group class? 

In addition to being the ideal way to begin your journey with our equipment and studio offerings, continued private sessions are a great fit for those who have a specific fitness goal, or who have a low back or other condition that may require special attention or modifications.  It is also highly beneficial as an occasional complement to regular participation in group classes, to  ensure you're getting the most benefit out of the exercises, or simply where personal attention is valued to create a tailored workout just for you.  

Can I walk-in for class or drop by for any other reason?

Great question! Because we are a small studio with limited space we do require online preregistration for all classes and appointments, to ensure we can accommodate everyone and maintain a more private atmosphere for our guests.  Class registration is completed online at our website on a first come, first served basis and closes 30 minutes prior to classes.  Please complete the waiver form you'll receive upon your first registration prior to your first class. 

For the same reasons we do require advance notice for tours, purchases and other in-person inquiries.  Please call or email us at the studio to ensure we will be available to assist you when you arrive.  The studio door remains closed when we are in-session with guests.

Do I need to tip?

Tipping does not apply to private or group classes and sound bath services.  For spa massage and body therapies, a standard 20% gratuity is applied to all bills for your service provider.

What do I bring? 

A water bottle!  And for reformer class socks are required.  If you need a pair we sell grippy socks at the studio, just plan to arrive a few minutes early.  We have mats and props you may borrow in our mat classes.  Please wipe down borrowed items and equipment at the end of class.  

Do I need to take my shoes off?

YES please!  We are a shoes-off studio.  Socks are required only for reformer classes. Please leave shoes and coats at the door.  Please do not leave valuables in the entry.

When should I plan to arrive?

Please plan to arrive no more than ten minutes before your scheduled time. In general our doors open 10 minutes prior to class and appointment times for guests to check in and get comfortable. The studio door is closed while we are in-session with other guests, however you may wait in our entry room.  

How do I cancel and what happens if I can't make it?

We understand things happen and offer a flexible cancellation policy up until 24 hours before your booking.  Up until that time you may log in on the app to reschedule or cancel free of charge.  If you need to cancel less than 24 hours before your booking time please email us at info@pranalifestudio.com.  Due to the limited availability of our offerings, please be aware that we cannot offer refunds or issue credit for cancellations received with less than 24 hours notice.  Please review the late cancellation policies for class packages at the time or purchase for any applicable late cancellation fee.  On-location private services are subject to the cancellation parameters provided on booking.  For spa appointments a $50 rebooking fee will apply. 

 

We assume all cancellations are fault-free and you never need to explain yourself.  Likewise we thank you for understanding the studio's cancellation policies must apply in all cases in fairness to the rest of the community, including staff and those turned away while we saved your spot.

I have a group and I'd like to create a private class, retreat or spa day. 

Great- that’s our specialty!  Please take a look at our privates/groups page for more information and email us at info@pranalifestudio.com with what you’re looking for.  We can also help create an itinerary for your group to enjoy multiple of our offerings for a retreat or special occasion.  We can host you in the studio or travel to your location (additional fee may apply).

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